Shipping policy

We ship within the United States. International shipping is not available yet.

Processing time

Orders are processed within 1 to 2 business days.

Delivery time

Shipping typically takes 3 to 5 business days within the United States.

Shipping costs

Orders of $50 or more ship free. Orders under $50 ship for a flat $4.90. The free shipping threshold is based on your order subtotal after any discounts.

Keeping chocolate safe in transit

All chocolate products are packed with insulated materials to protect against heat damage. During warmer months, please ship to an address where someone can bring the package inside promptly.

Damaged or incorrect orders

If your order arrives damaged, melted or incorrect, email yilmaz@acktem.com within 48 hours of delivery with your order number and a photo, and we will send a replacement. See our refund policy for details.