Refund policy

Because our products are food, we cannot accept returns once an order has been delivered. We want every order to arrive in perfect condition, and if something goes wrong, we will make it right.

Damaged, melted or incorrect orders

Please check your order as soon as it arrives. If an item is damaged, melted or not what you ordered, email us at yilmaz@acktem.com within 48 hours of delivery. Include your order number and a photo of the problem, and we will send a replacement promptly.

Non-returnable items

• All food products, including chocolate, snacks and spreads
• Gift cards

Refunds

If we issue a refund for your order, it will go to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process it. If 15 business days have passed since your refund was approved and you have not received it, contact us at yilmaz@acktem.com.

Questions

We are happy to help. Email yilmaz@acktem.com with any question about your order.