Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Starting a Return

Contact us at yilmaz@acktem.com to begin the process. Approved returns should be sent to:

Once accepted, we will send you a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items

The following cannot be returned:

• ◆ Perishable goods — food, flowers, plants
• ◆ Custom or personalized orders
• ◆ Personal care & beauty products
• ◆ Hazardous materials, flammable liquids, or gases
• ◆ Sale items and gift cards

Exchanges

The fastest way to exchange an item is to return what you have, and once accepted, place a new order separately.

Refunds

We will notify you once your return has been received and inspected. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process it.

If 15 business days have passed since your refund was approved and you haven't received it, contact us at yilmaz@acktem.com.

Questions about your return?